Promotional Caps Returns & Refunds Policy

At Promotional Caps, our principal focus is on establishing a premium retail experience, reinforcing our commitment to unmatched quality and utmost satisfaction for our customers. Our meticulously designed returns and refund policy promises an efficient and hassle-free process, ensuring every transaction meets your expectations. The terms for returns, exchanges, and refunds are laid out below:

1. Returns Eligibility

Each cap from Promotional Caps is carefully curated to surpass your expectations:

1.1 Incorrect Order Received: If the items delivered aren’t what you ordered, connect with our dedicated customer service team immediately. We'll promptly address the oversight and make sure you receive the correct items or a refund.

1.2 Defective or Faulty Products: We pride ourselves on the quality of our caps. Should you receive an item with defects, we're here to facilitate a replacement or a full refund.

1.3 Damage During Transit: Report any damages during shipping right away, and we'll work closely with our delivery partners to rectify the issue, ensuring you either get a replacement or a refund.

1.4 Incomplete Order: If your order isn’t complete, notify us within 14 days. We'll ensure the remaining items are sent to you or offer a suitable refund.

2. Exceptions to Returns

2.1 Delayed Deliveries: We aim for timely deliveries, but unexpected delays can occur due to third-party couriers. If timing is crucial, please notify our customer support beforehand. Unfortunately, refunds due to late deliveries are not possible.

2.2 Change of Mind: Considering the exclusivity of our caps, we can't accept returns simply based on a change of heart once shipped. Review your orders carefully before confirmation.

2.3 Product Misuse: Returns for items damaged due to improper handling or misuse won't be entertained. If unsure about product care, consult with our customer relations team prior to purchase.

Your satisfaction is at the core of Promotional Caps. This policy reflects our unwavering dedication to transparency and top-tier customer service. We're deeply appreciative of the trust you place in us.